Return & REFUND pOLICY

At chasetrendz, customer satisfaction is our top priority. If you are not completely happy with your purchase, please read our refund and return policy below.

1. Eligibility for Return / Exchange

• You can request a return or exchange within 7 days of receiving your product.

• The product must be unused, in original packaging, and with all accessories/manuals.

• Returns are only accepted in case of damaged, defective, or wrong item delivered.

2. Non-Returnable Items

• Products damaged due to misuse or mishandling by the customer.

• Items without original packaging or missing accessories.

• Clearance sale or discounted items (unless faulty).

3. Refund Process

• Once we receive and inspect your returned product, we will notify you.

• Refunds will be issued through bank transfer or store credit (as per your choice).

• The process may take 5–7 working days after approval.

4. Exchange Policy

• If you prefer, you may exchange the product with another item of the same or higher value (price difference to be paid by customer).

• Exchanges are subject to stock availability.

5. Shipping Costs

• Customers may be responsible for return shipping charges (except in case of wrong or defective item delivered).

• If the mistake is from our side, we will cover the shipping cost.

6. How to Request a Return / Refund

To request a refund or return, please contact us:

• 📞 Phone / WhatsApp: 03144766396

• 📧 Email: info@chasetrendz.com

• 🌐 Contact Form: https://chasetrendz.com/